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Frequently Asked Questions

Table of Contents

  1. What is your Shipping Policy?
  2. How long does it take to deliver the order?
  3. What is your Return Policy?
  4. Are you planning on offering any more Middle Eastern products?
  5. Where do you get your sweets from?
  6. What is baklava, what's the big deal?
  7. How secure is my transaction?
  8. How much does each tray weigh?
  9. Is there a limit to the quantity I can order?
  10. What if the I can't find the answer here?

What is your shipping policy?

We try our best to ship your order within 24 hours, but it may take as long as 48 hours.  NOTE: If you would like your order shipped the same day, please call is at 313-582-7878, ask for Sam.  Please check the Shipping Policy page for more detail.

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How long does it take to deliver the order?

We try our best to ship your order within 24 hours, but it may take as long as 48 hours.  The length of time it takes for you to receive your order depends on the method of shipping as well as your location.  MidEast Sweets uses UPS as their shipping method.  For an estimate of shipping time via UPS, please visit our Shipping Policy.

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What is your Return Policy?

In the event that you require an exchange or return, please visit our Return and Refund Policy page.  If you have any further questions, please use our Contact Us page.

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Are you planning on offering any more Middle Eastern products?

Our company has access to all sorts of Middle Eastern not available to most of the U.S. population.  If there is an item you are interested in purchasing, please fill out our Product Request form and we will do our best to accommodate.

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Where do you get your sweets from?

Our company is positioned in an area with a large concentration of Middle Eastern immigrants.  This allows us to purchase sweets from local bakeries while maintaining authentic Middle Eastern taste.  This means great tasting sweets for our customers, much shorter delivery time, and lower prices.  We choose our suppliers based on price, quality, and reputation.

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What is baklava, what's the big deal ?

If you haven't tasted baklava, you don't know what you're missing.  It is the favorite dessert of millions of people around the world.  Ingredients of each baklava is listed under the Pastry Guide page.  There have been many websites dedicated to this wonderful dessert.  Links to websites documenting its history can be found by simply browsing the internet.

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How secure is my transaction?

We currently accept all major credit cards through PayPay, the most popular and secure way of making an online payment - you do NOT need to have a PayPal account.  MidEast Sweets does not have access to any of your credit card information.  You can also read our Privacy Policy for more information.  Always check for the the security lock at the bottom right of your browser before making ANY internet transaction.

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How much does each tray weigh?

The exact weight of the tray depends on the type of sweets.  Generally, full trays weigh approximately 6 pounds while half trays weigh approximately 3 pounds.

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Is there a limit to the quantity I can order?

We do not have a set limit on the quantity of trays our customers can order since our pastries are made in a bakery very near to our location.  We will make every effort to fulfill all customer purchases.  If for some reason we cannot fulfill the entire order, we will notify the customer immediately to make alternate arrangement, such as substitutions or refund of the unfulfilled portion.

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What if I can't find my answer here?

No problem, simply visit the Contact Us page and fill out the form.  We will get back to you within 24 hours.  You never know, your question might end up on this FAQ.

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